One of the features that all online products must have is a help desk support. Whether it is an online course, membership website, e-commerce site or a service fee, your site should offer after sale and pre-sale support system, where they can ask questions or send inquiries about you or your product. In this post, I’ll share with you a free tool that I highly recommend in managing inbound emails – Helpscout.
Helpscout has a very easy interface, you don’t even need to go through a training for you to understand it. Using and testing it for less than an hour would convince you that it is simple and easy to manage.
Adding save reply template. If you are receiving a frequently asked questioned and you are using the same answer all the time, this feature will save you a lot of type in typing or finding your previous answer.
You can easily see new, unanswered and unassigned emails just by looking at the highlighted boxes.
See previous conversions of the customer if they are asking for follow up. This can save you a lot time in trying to look previous conversations and help you or your staff in proper handling of the ticket.
You can leave notes, see if the message has been seen by the customer, and every action is being recorded whether when the ticket was closed and who closed it.
So I hope this helps, although customer support may be an extra work for you, this enables you to connect to your customer and make your products and services become better. You can also use exclusive support for your participants as an added feature in your upsell.
Need help?
As a virtual assistant, it is part of my service to look after your customers for you, so that you can focus on growing your business. Your time is valuable, it is fun talking to customers and making sure that they are getting what they’ve paid for but it shouldn’t be something that will eat all of your time. I am here to help, Contact me here.
